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Showing posts with label Essex County Council. Show all posts
Showing posts with label Essex County Council. Show all posts

Friday, 5 July 2013

Essex County Council - Social Workers - How can you be so incompetent?

I have been wrestling with this blog all morning, should I write it, should I not?

Social Workers, I am sure, on the whole are good people, and like all good people they are not immune from making mistakes, we see it happening time after time, but sometimes those mistakes can be unforgivable.  And not just social workers either. I see the parole board have just ordered the release of Jon Venables one of the killers of Jamie Bulger who had previously been released on license and then re-arrested  for accessing, on line, I believe, pornographic images of children.  So, when he does it again, once again proving that it is impossible to rehabilitate some people, I hope those on the parole board who made that decision can live with themselves!

But, back to social workers.  In my day to day role as centre manager and responsible for a multi tenanted office block which also houses three care companies and various other tenants I and they get lots of post.  Usually, if the postman doesn't know who the letter is for he will bring it to me and I will send out an email to every one asking if it belongs to them, one tenant has about 150 or more staff in the building, so not every one is known by name!

On this occasion though, one letter addressed to two ladies, in the building and without a company name, was delivered to a tenant who opened it and inside was a letter from an Essex County Council Social Worker in the Children's Services Family Support and Protection Services with four pages of minutes about two young boys under social care!

Surely my building is not alone in housing companies that are in the field of social care and many of these companies are in multi tenanted offices, and surely local and county officials are aware of this fact! So, when writing to them, whether you are enclosing very private and confidential material and again whether it be on children or adults, why would you not ensure that it is correctly addressed to a NAMED PERSON in a NAMED COMPANY.  It is a simple thing to do and in particular to the horrible things that they must have to deal with a very necessary thing to do, surely.

I said at the beginning of this that we are all prone to mistakes, I am no exception to this, and clearly social workers can and do get it wrong , but the difference is when I make a mistake it is unlikely to have a devastating impact on other peoples lives, unless of course I do forget the lift serving the building should be continually serviced and checked for faults, or the water systems should be checked for legionnaires disease, but it is unlikely that I will forget to do these things and even if I did, tenants are always asking for a certificate for insurance purposes.

But, for a social worker to send out details of a case study in a wrongly addressed envelope, that is unforgivable.  I have informed Essex CC about this and tracked down the intended recipients but one can only hope that the care worker is more attentive to those under her care AND to the minutia of the admin work that accompanies her duties .....

Wednesday, 23 January 2013

Essex PCC wants more money - A Response

There I was minding my own business this morning took a quick break from work to see what was happening in the big bad world and saw this tweet from one of my favourite local Policemen;

": PCC Nick Alston makes the case for an extra 40p a month to pay for policing and community safety work."

So I followed the link to our new PCC (Police and Crime Commissioner - feel I had to point that out as many people will still not have a clue to who or what that is or what good they are to us), but anyway Mr Alston has been busying himself with getting to grips to what I liken to as, a Government sponsored Quangoess type position.  And for those of you not aware of what a Quango is,  here is the link to Wikipedia, but I think my explanation is easier to understand, which is this;

A Quango is something set up by the government of the day that costs the tax payers £millions to set up.  It is an organisation the taxpayers didn't know about, care about or needed.  It is funded by government out of central taxes (PCC's Local taxes I think)  but those involved with running it quickly become demigods ignoring the needs or wants of the local populace and or councils, and they run roughshod over local opinion while continuing to spend £millions of tax payers monies on expenses and salaries with no one seemingly, able to reign them in, in my opinion........ Same, I suspect, as a PCC....

Mr Alston goes on to make his case as to why he thinks tax payers in Essex should be asked to spend an extra 0.40 pence per month towards Policing in Essex.  Now, right of the bat please let me make it perfectly clear that 40 pence is not a big amount to ask for policing, it's not, but;

He starts of by telling us that "The simple truth is that the amount of council tax we each pay to fund policing services in our county is the lowest in the country." 

Nice, let's get that in there first, that we are already the most tight fisted tax payers in the country, but lets not forget that the previous budgets were set by those elected in the borough with dear old 'I'm resigning Chief Constable Barker-Mcardle', who handed in his papers days after Mr Alston was elected!

Mr Alston goes on to inform us that since budget cuts were introduced that, "All the evidence suggests that Essex Police is already a lean, efficiently run force, with over ninety percent of officers deployed on the front line and the seventh highest police officer to police staff ratio in the country.  This means that most of our money is spent on “front line” policing."  

He also informs us that,  "This is the context in which to judge the impact of the budget savings that the force has already made.  Compared with the levels of 2010, Essex Police will soon have lost 875 posts: 353 police officers (around ten percent of officers); 112 PCSOs (around 24 percent of PCSOs); and 410 police staff (roughly 19 percent of the total).  It is also the case that the four year plan agreed for Essex Police to meet over £42 million in budget cuts included a 2.5 percent increase in the portion of council tax paid to fund policing in both 2013-14 and 2014-15."

But did you notice, and maybe I am misunderstanding it , but the last sentence in the previous paragraph seems to say that Essex Police are already in line to receive a 2.5 percent increase from the council tax, over the next four years to give some amelioration to the £42 million they have been told to save? Is it me? Am I misunderstanding that. They have been told to make a £42 million saving, they say OK, but can we have an increase in our share of the council tax by 2.5 percent over the next four years to compensate us for that budget saving , and the powers that be say, yes you can!

He then goes back to the little bit of moral blackmail that he started off with by stating, "One further striking fact is that if we, the people of Essex, paid the equivalent to the national average for policing from council tax, it would fund 470 extra police officers.   We are at the bottom of the pile and will only fall further behind if we don’t take steps now to invest in our police."

So, hang on, we have lost 353 POLICE OFFICERS but he wants an increase to give him back 470 POLICE OFFICERS. Now he breaks the losses down into, police officers, pcso's and police staff. So are the 470 all going to be front line police officers or is it going to be a mixture of, officers, pcso's and staff? Who knows he doesn't break it down or make it very clear.

Then just for good measure he throws in the scare tactic telling us that, "Ultimately, there must be a risk that continued cuts in the number of police officers will make Essex more vulnerable to crime."

Before finally telling us that he wants an increase in the budget, "Therefore, I have decided to ask for a 3.5 percent increase in the portion of council tax used to fund policing and community safety in Essex, which amounts to an extra £4.77 per year for a Band D council tax payer." 

But, and again, if Essex Police are already to get an agreed 2.5 percent increase over the next 4 years and Mr Alston is asking for a 3.5 percent increase, is that on top of the 2.5 percent making a total of 6 percent or is it 1 percent on top of the 2.5 percent?  It's as clear as mud, just like a Quango would be if making the same points!

Now I understand that Essex has decided to impose a freeze on the council tax for the third year in succession and let's face it the cost of everything else is going up, energy bills, food, fuel, travel and the government has imposed wage freezes on public sector workers and if you work in the private sector try getting a pay rise out of your employer.....

No Doubt Essex County Fire and Rescue will be looking for an increase too.  So they and the Police get their rise but the council doesn't put up the tax to the residents in the borough  where is the money to come from then?  Well it will come out of reduced spending on housing, road and street repairs and improvements, welfare and healthcare, education and the many other services that the councils are required to provide; we will all miss out because the police can't cope and make adjustments.

I'll say it again £4.77 is a ridiculously modest amount, when said like that, but put into cost, the total they are asking for becomes an immodest and large amount of money.  I am not saying they don't need it, I'm not saying that it won't be spent wisely but........

I am a great supporter of the Police, I also take them to task and they have a thankless job and I am glad they are doing it and not me, but I also see first hand how inefficient they can be.  Even before Essex Police started losing 'officers' the joke with us was that an incident report would turn up on my desk marked 'UNUSUAL OCCURRENCE' Observed Essex Police Officers out on patrol,  Front line Policing seems to mean two different things to the two groups involved, i.e the Police and the Public.  Not really sure what it means to the Police but to the Public, 'Front Line Policing' means seeing police officers out and about and on patrol or attending to an incident that has been reported.  And from my point of view, they have always been sadly lacking from both.

So, while it is your right and duty in your position of PCC to try and maintain a budget that can be worked with and not see any further deterioration to our policing, you need to do it in line with what you are given and stop trying to make us feel bad and that it's our fault that you don't have the funds.  Maybe, and I don't know if this is a reason why we have oner of the lowest 'police budgets' in the the country, but could it be that unemployment and the number of people on rent rebates and council tax exemptions are higher than other counties in the country, I don't know, maybe you or someone from Essex CC can tell us why it has been consistently lower than other regions.   Have your money but do it in line with the restraints that are being placed on all of us. Policing is special I want Policing and I want a strong well paid Police force, with men and women who are going to stand there on the front line protecting me from the moron anarchists and the every day criminals who make all our lives miserable  And at the end of the day the Justice system, lazy and incompetent magistrates and judges who are continually letting offenders off and back out on to the streets are all adding to the costs that you need, and that we end up being bled for....

The full text of Mr Alston's report is here
    
Essex Police: Incompetent or just plain lazy





Tuesday, 29 May 2012

An Open letter to Councillor Andy Smith, Thurrock


Below is an email I sent to the cabinet member for highways of Thurrock Council.  Is it just me that becomes frustrated and, or am I just being unreasonable in my expectations of our Local authorities and the people that they employ to deal with us on a day to day basis and who seem, it appears to me, to be obstructive and as unhelpful as they possibly can be?

 Dear Councillor Smith (L) ,

I am a resident of South Ockendon and I have noticed that for the last week or so that the B1335, Aveley By-Pass Road has been closed between the roundabout that separates South Ockendon Stifford Road (B1335) and the roundabout connecting Sandy Lane/Romford Road and Mill Road.  The By Pass,as you will probably know is the only road route into the Belhus Park Golf and Country Club, swimming pool etc!

I have a couple of questions for you, if I may, as you appear to be the Cabinet member for Transport and Highways within Thurrock Council.  I should first state that I checked Essex County Councils website and then phoned the Highways department to ask my question of them, but after waiting about 15 minutes and then having to spell , phonetically, A V E L E Y to the lady on the other end, as Essex CC 's system apparently does not like road numbers ( how can the CC not like road numbers they deal with trunk roads whose main identifier surely is a a road designation number!) and telling her that it was in Thurrock , she did come back informing me that she couldn't find it, asking, "are you sure it doesn't have another name, and where about in the county is it?"

I stated, again, that it was in Thurrock and no, to the best of my knowledge it was and always has been the Aveley By-Pass and again (although she / they don't like them) the road number is B1335.  "Oh", says she, "well that explains it then, if it is in Thurrock it is theirs, they are a Unitary authority you see....."  And she gave me the number for Thurrock Council, bless .... but a lot of good that did me.

While you may not be directly responsible for the telephone system or it's operators you may like to enquire, on my behalf, as to why Thurrock residents are ignored and treated to such an abomination of a service.  Is it an unspoken directive from the ruling party in power that if residents can't get through and make enquiries/ complaint then we (the Council) can't register those enquiries/ complaints? It then stands to reason that they will not form part of any figures for comparison on official statistics on such enquiries/ complaints being made, or is it that I am again being far to cynical?  Or is it just a question of:

a) poor performance by operators,
b) not enough operators to deal with the quantity of calls
c) not enough departmental employees to deal with the quantity of calls 
d) lack of interest by council employees dealing with members of the public's enquiries/ complaints*

*The last one is based on the fact that when I did get through on the 652 652 number the FIRST time I selected option 3 for Highways.  I waited 11 minutes and eventually the call was answered by, it sounded like Tracey, but when I asked the woman to repeat her name (I do like to make a note of the name of the person I am speaking to) the call was cut off!

I called again ignoring all the options and after 7 minutes the call was answered by an operator.  I explained that I had previously called, that I had selected option 3 for highways, that eventually the call was answered and that when I asked for confirmation of the name of the person I was speaking to, the call was disconnected!  The operator apologised and stated that she would put me through, that she understood all departments were experiencing  heavy call volumes (See, b), c) and d) above !) but that she would remain on the line until my call was answered. 

You've guessed what's coming now haven't you?  Yes, I waited in silence for almost 5 minutes and then I heard the click, signalling that the call had been disconnected.  Just what on earth is going on in Grays that makes the Council and it's staff so unhelpful to it's residents?

As I say, maybe you can look into the above for me.

Now, after all of that, getting back to the Aveley By-Pass....  

Having checked the web pages for both Essex County Councils Highways and Thurrock Councils Highways I can find no mention of the current roadworks or road closure mentioned on either website, the reason for it, or the length of time the road is expected to be closed!  I also do not fully understand why there is a diversion in operation that is sending motorists back along the B1335 Stifford Road to the B186 Stifford Hill then to Pilgrims Lane and from there on to the A1306 Arterial Road, West Thurrock and then under the M25 and on and on and on ....... adding about 5 or 6 miles to a journey that if the correct diversion signs were in place would take people people 5 minutes out of their way up Aveley High Street onto Mill Lane and back onto the Aveley By-Pass from the other end, maybe you would be so kind to favour me with a reply to these few points?

copied to ward councillor Barry Johnson (C) 


Updates:


I should be grateful, I received a response:

The road is closed because the footbridge has been damaged in an accident
There are notices and diversion signs
Sorry for the inconvenience
Cllr andrew smith

But, so much left unanswered, clearly, and unusually for a politician, a man of few words.......


and this from the Conservative member (not in power) in the local government



Mr Stronach thanks for your email I will let the portfolio holder respond but I do have to agree with you that TBC website should have the details showing regarding this incident. Even as a councillor I was not made aware of what had happened but have since been informed (after asking) that a vehicle had clipped the bridge and works are underway to make it safe, but no time line given. Without getting political I am very disappointed in the councils performance under a labour administration but I will continue to be part of a robust opposition. Just for the record with regards to an earlier blog. I did indeed knock at your door during the elections, as I remember well our conversation from the previous year, however I obviously called whilst you were out, and I definately put out literature well before the election as well as on its eve so apologies that you didn't see it. I do hope we can work together in the future and would like to assure you that I would welcome your comments or ideas as we go forward. Myself and Cllr Carr are trying to obtain St Nicholas church for a surgery the first Thursday of each month, however this date is yet to be confirmed.
Regards
Barry
Cllr Barry Johnson
Working hard for the Ockendon Ward


From: THOMAS STRONACH [mailto:tomstronach242@btinternet.com]
Sent: Tuesday, May 29, 2012 03:10 PM
To: Cllr A.J Smith
Cc: Cllr B Johnson
Subject: Re: Thurrock Highways 
 
Dear Cllr Smith,

Thank you for at least taking the time to respond, even if the response was less than responsive!

Regards 

Tom Stronach 

From: Cllr A.J Smith <AJSmith@thurrock.gov.uk>
To: "'tomstronach242@btinternet.com'" <tomstronach242@btinternet.com>
Sent: Tuesday, 29 May 2012, 15:54
Subject: Re: Thurrock Highways

If you need more information please ring me
Cllr andrew smith


From: THOMAS STRONACH [mailto:tomstronach242@btinternet.com]
Sent: Tuesday, May 29, 2012 04:11 PM
To: Cllr A.J Smith
Subject: Re: Thurrock Highways 
 
Dear Cllr Smith

Well, what I was looking for was a more responsive reply to ALL of the comments in my note to you and not the less than verbose one received.

My initial query was surrounding the road closure,

1.  Notices are noticeable from their absence as to the reason for the closure locally, although you did answer this.  Now I have to admit that I may have missed it in the local press, but I don't think I saw any comment on it anywhere!  And still no response as to a time frame for re-opening the road!

2. One diversion sign pointing you back through Ockendon and nothing again until you get to the B186 hardly well signposted and why the need for such a lengthy diversion, or is the road also closed from the other end as well, and if so then why a diversion at all?

3. Whether you took it as such or not, I was critical of the service provided by council employees,  and you totally ignored that, just as the employees seem to be doing to callers!

I wonder if you think I am just nit picking or that in fact these points are not valid, in your opinion?

Kind Regards 

Tom Stronach  



On 29 May 2012, at 16:40, Cllr A.J Smith <AJSmith@thurrock.gov.uk> wrote:
Mr Stronach due to a problem on my blackberry I was unable to read the end of your email
Now I have read it all I have forwarded it to mr millard the head of service for his attention
I trust you will get a full reply
Cllr andrew smith

 Dear Cllr Smith,

thank you for that, I trust the problem with your Blackberry is not a terminal one, although I do recall a Cllr Kiely, having similar problems a year or so ago, when I challenged him over something, it must be contagious!

I look forward to a response from Mr Millard in due course.

Kind Regards

Tom Stronach

30th May Update


Just an aside, but I thought worth mentioning: I had occasion to call Basildon Council today, I wanted to Speak to Environmental Health, guess what;
The call was answered on the first ring, I asked for the dept and the lady operator thanked me for calling, put me throu and lo and behold, the call was picked up by a nice helpful young chap, who thanked me for calling after listening to what I had to say, informing me that an EHO would get back to me tomorrow!
It might only be a few miles along the road, but they are galaxies apart in their response to callers – Thurrock could do well to emulate this approach, Oh! And BTW I did make enquiries and found that the operators and other staff were employees of the Council and not some faceless company earning millions?