Dear Amazon Kindle

My wife bought me a Kindle as a Christmas Gift last year .  I bought her a tablet for her birthday and she has downloaded the Kindle app to it and in a couple of weeks has already got a dozen books on it.  One of our children also has a kindle as does her husband.  We, and our daughter and her Husband have  hundreds of 'written' books and we regularly borrow books from each other.

Once we purchase a book we are pretty much free to do with them what we want, including lending to friends and family or giving them away!

The one thing, and it is the only thing that does bug me with my Kindle is, that if any of us in the family circle buy a book, unless we are prepared to borrow the device from the other family member, that's if they would allow us to borrow it, which even in my close family is doubtful and impracticable, we cannot 'borrow' the book to read and we then have to 'purchase it all over again'.

This is something that surely Amazon can resolve by setting up a separate section in the manage Kindle page where family members can be linked and books shared!

I look forward to your comments on this.

Regards

UPDATE

This is the reply that I received.  Now 10 out of 10 for the fairly quick response, but what they are effectively saying, unless I am reading it wrongly,  is, that if, as a family you are going to have multiple Kindles or you are going to download the app to your tablet or phone,  then you should register them under one user and of course that means one credit/bank account for all purchases!  Now I love my daughter and my wife but I refuse to pay for every single book that they might want to buy and I suspect that they would feel the same, and why should we.

They do say however, that, "we look forward to offering this feature in the future."  But, how long is a piece of string, so I find that part of the reply unsatisfactory.  I am no technophile, but I would have thought that this is something that they would be capable of putting into effect fairly easily, even if it was a simple case of the original purchaser of the book flagging it in the 'manage your kindle' area of the site with the name and email address of the family member who can access it on their device.  Amazon could then send a message to family member B stating that family member A has made one of their books available for transfer to their device, or am I just being to simplistic?

Hello Tom,

I understand your concern in this regard.

Lending of Kindle books is not yet available for Kindle or Kindle reading applications on Amazon.co.uk. We look forward to offering this feature in the future.

I am extremely sorry for the disappointment and inconvenience caused.

One of our aims is to provide a convenient and efficient service and I realise that we have not met that standard in this case. Please accept our apologies.

Customer feedback like yours helps us continue to improve the service and products we provide, and we are glad you took time to write to us. I have sent your comments to the business team.

Please feel free to forward further comments and suggestions about Kindle to kindle-feedback@amazon.co.uk . Each suggestion will be read and taken into consideration.

However, if you wish you can register multiple Kindle devices under your Amazon.co.uk account.

That means you can download and read your books on multiple Kindle devices as long you've registered each device to the Amazon.co.uk account where your Kindle library is stored. All available content will appear in the Archived Items of each device/app.

You can see all your Kindle content and send downloads to your registered Kindles or Kindle applications from the "Your Orders" section of the Manage Your Kindle page www.amazon.co.uk/manageyourkindle.

There is no limit on the number of times Kindle content can be downloaded to a registered Kindle device or application. Publishers determine how many copies of each title can be downloaded to different Kindle devices or applications at the same time so there may be limits on the number of devices (usually six) that can simultaneously have a single book or Kindle active content title. If the limit is less than six Kindles for a specific title, you'll see the message "Simultaneous Device usage: Up to X simultaneous devices, per publisher limits" on the website detail page. Currently Kindle subscriptions cannot be automatically delivered to the Home Screen of more than one device. You can download your Kindle subscription to another device from the Archived Items on that Kindle if both devices are registered to the same account.

The options for transferring content, and instructions for each option, are available in our Help pages here:

www.amazon.co.uk/kindletransfer

I hope this information helps.

Thank you for your interest in Kindle.

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Warmest regards,


Balaji B.
Amazon.co.uk
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