We all know that tesco have hit a bit of a slump over the past couple of years, for goodness sake even the likes of Aldi and Lidl are, on floor space and cost alone, giving them a hiding on the number of bums through the door each week, and is it any wonder.
They still continue to serve up the same old sorry and worn out ideas to try and tempt us through the door and then they still give you the same shabby service and not just in-store either. Tesco mobile has to be one of the worst customer service providers out there. You'd think that even with having call centres based in the UK that service would be top class but no, that is not the case.
And yet, time after time and disappointment after disappointment I still try and give them a second and a third and a fourth chance, but just when do you give up on them.....
Earlier this year I visited tesco Thurrock on a Saturday, I had a couple of the grand kids visiting for the weekend. And while there we decided to purchase a couple of DVD's. We got one for the kids at about £7 or £8 and one for me about £15. On arriving home the kids wanted to watch their video so once we got settled in it went. Didn't work! Tried the one bought for the biggies, worked, tried a couple more of the shelf, just to make sure it wasn't the player, it wasn't!
So off I trot back to tesco with dodgy DVD and receipt in the knowledge that I have been provided with faulty goods under the Sales of Goods Act as described in the preceding link to aWhich? article.